Quality & Compliance

Reliable nightly cleaning backed by clear documentation, safety training, and verifiable insurance.

Insurance & WCB Registration

RAXO Group Inc. maintains comprehensive commercial liability insurance and WCB registration to protect your facility and our team.

Coverage Summary:

  • Commercial general liability: $2M per occurrence / $5M aggregate
  • Crime/Fidelity Bond: $10,000
  • WCB Manitoba: Registered (clearance letters available upon request)

Documentation Provided:

  • Certificate of Insurance (COI) with client named as additional insured
  • WCB Clearance Letter (upon request)
  • Proof of fidelity bond coverage (for secure facilities)

All insurance documentation is provided during onboarding or whenever your procurement team requires updates.

Quality & Compliance Checklist

Insurance & Bonding:

  • ✓ Commercial general liability – $2M per occurrence / $5M aggregate
  • ✓ Crime/fidelity bond ($10,000)
  • ✓ WCB registered – clearance letters available
  • ✓ Clients named as additional insured on COI

Safety & Chemical Handling:

  • ✓ WHMIS-trained staff with current certification
  • ✓ DIN-registered disinfectants (Health Canada approved)
  • ✓ Safety Data Sheets (SDS) maintained on-site at each location
  • ✓ Documented chemical handling and spill response procedures

Service Standards:

  • ✓ Written scope of work for each site
  • ✓ Daily cleaning checklists for quality control
  • ✓ Scheduled inspections and client feedback loops
  • ✓ Issue escalation and re-clean protocol
  • ✓ Same-day response to service requests

Operational Alignment:

  • ✓ Operations aligned with ISSA CIMS and GBAC best-practice frameworks
  • ✓ Documented training program for all staff
  • ✓ Background checks coordinated for medical clinics and secure offices

Our programs are built to align with ISSA CIMS and GBAC best-practice frameworks. While we are not formally certified under these programs, we maintain documented procedures and training consistent with these standards. Our Quality Plan (QUAL), Service Delivery Plan (SD), and training documentation are available for procurement review.

How We Ensure Consistent Quality

Written Documentation:

Every site has a documented scope of work outlining exactly what's included, what's not, and the service frequency. No guessing, no surprises.

Daily Checklists:

Our cleaners use site-specific checklists to ensure nothing is missed. Completed checklists are logged for quality tracking.

Scheduled Inspections:

Sites are inspected on a rotating schedule. Issues are flagged, corrected, and documented so they don't repeat.

Issue Resolution:

When something needs attention, you contact the owner directly (text, call, or email). Issues are resolved same-day with written follow-up.

Client Feedback:

We request feedback regularly and use it to improve. If something isn't working, we adjust the process and document the change.

Need Vendor Documentation?

Request a vendor package for procurement review.

Request Vendor Package